No Refund Policy

Strict No Refund Policy

At JazzPianoLab, we maintain a strict no refund policy for all purchases. Because we provide a fully functional, risk-free trial period, you acknowledge and agree that:

  • All sales (both Annual and Lifetime subscriptions) are final and absolutely non-refundable.
  • No refunds will be provided under any circumstances, including but not limited to:
    • Dissatisfaction with the service or included features.
    • Technical issues, hardware incompatibilities, or failure to meet system requirements (please use the trial to test your setup!).
    • Changes in your personal circumstances.
    • Accidental purchases or forgotten subscription renewals.

Test Drive Before You Buy

We offer a 7-day free trial with absolutely no credit card required. During this period, you can test the full functionality of JazzPianoLab and a curated set of bootcamps to ensure it meets your expectations and runs flawlessly on your MIDI and computer hardware.

Since you have the opportunity to fully evaluate the software without any upfront financial commitment, once a purchase is made, it is final and no refunds will be issued.

Managing Your Annual Subscription

If you purchase an Annual Subscription, you are free to cancel your auto-renewal at any time to prevent future charges. However, canceling an active subscription does not initiate a refund for the current billing cycle. Here is a step-by-step guide on how to easily cancel your subscription renewals.

Why We Don't Offer Refunds

As a small, independent software developer, we invest significant resources into building and maintaining JazzPianoLab. Offering a generous, no-strings-attached free trial is our way of ensuring you are 100% happy before spending a dime. This strict policy helps us sustain our business model and focus our time on providing high-quality software updates rather than processing administrative returns.

Support

While we don't offer refunds, we are deeply committed to providing support. If you encounter issues with JazzPianoLab, please contact our support team, and we'll do our best to resolve them.

License Transfer

JazzPianoLab licenses are strictly tied to your account. They are non-transferable and cannot be resold or given to another user.

By making a purchase on JazzPianoLab: You acknowledge that you have read, understood, and agreed to this No Refund Policy.