Frequently Asked Questions

Application Updates: Optional, Recommended, and Mandatory

JazzPianoLab regularly receives updates to improve features, fix bugs, and enhance security. Updates are categorized as follows:

  • Optional Updates: These updates add new features or improvements. You can choose when to install them, but we recommend staying up to date for the best experience.
  • Recommended Updates: These updates address important improvements or non-critical issues. It is strongly advised to install them soon after release.
  • Mandatory Updates: These updates are required to continue using JazzPianoLab and its related services. You must install mandatory updates when prompted, or you may lose access to the application until updated.

You will be notified in the app when a mandatory update is available. Keeping your application up to date ensures you have the latest features, security patches, and compatibility with our services.

Need detailed instructions? Check our Reference Guide for comprehensive documentation on all JazzPianoLab features and settings.

General

JazzPianoLab is a powerful desktop app for learning, practicing, teaching, and mastering jazz piano. It features an interactive library of courses and bootcamps, real-time chord recognition, a robust chord profile system, custom training drills, ear training, a score editor, and much more. It’s designed for everyone from beginners to pros—including educators, content creators, and hobbyists.

It’s perfect for jazz pianists of all levels, but also highly useful for pop and classical players, teachers, YouTubers, and bloggers looking to analyze or explain harmonic content.

Yes! JazzPianoLab is under active development. We're constantly adding new features and improvements. You can submit feature requests and suggestions through our support tickets — we love hearing from you!

Pricing & Subscriptions

JazzPianoLab is available via an Annual Subscription or a one-time Lifetime License. Visit pricing for up-to-date costs and limited-time offers.

Yes! You can try JazzPianoLab risk-free for 7 days with no credit card required. You get full access to all application features and a curated selection of practice scenarios from our bootcamps. Since we don't collect payment info upfront, there is absolutely nothing to cancel.

If you are on an Annual Subscription and choose not to renew, you will lose access to the app and future updates when your billing cycle ends. If you purchase a Lifetime License, your access to the application and all future updates never expires.

No. Because we offer a fully functional 7-day free trial with no credit card required, all purchases (Annual and Lifetime) are final and non-refundable. We highly encourage you to utilize the free trial period to ensure the application meets your needs and runs perfectly on your hardware before committing to a purchase.

Read our full No Refund Policy.

If you purchased an Annual Subscription, you can cancel your auto-renewal at any time. Your subscription will remain active until the end of your current billing period, but no refunds are provided for the remaining time. (If you are on the 7-day free trial, you do not need to cancel anything).

See our step-by-step cancellation guide.

No, a JazzPianoLab license (both Annual and Lifetime) is OS-specific. If you want to use JazzPianoLab on both MacOS and Windows, you need to purchase a separate license for each operating system.

Account & Licensing

  • Register at https://jazzpianolab.app/register
  • Confirm your email
  • Log in and fill in all the required information
  • Check your mailbox for your the license key
  • Download and install the app
  • Run the app and enter your license key to start using it
  • Check the installation guide for detailed instructions

One device at a time. If suspicious usage is detected (e.g., sharing your license), your account may be suspended without refund.

Yes. If you reinstall your OS or switch computers, please deactivate your license first and then re-activate it on a new computer/OS.

Yes, an internet connection is required to run the app. There are multiple features that rely on online access.

Application & Functionality

Play any notes on your MIDI keyboard and see the recognized chord instantly. The played interval or chord will be displayed as text and musical notation. You can customize the Chord Identification engine to suit your learning style, including True Intervals display.

JazzPianoLab comes with a default preconfigured Chord Profile that includes most common chords and their variations. The Chord Profile System allows you to import, export and create custom profiles from scratch or off existing ones. You can rename chords, add new ones, and set rules for display and variations. You can read more about Chord Library in our Reference Guide. Feel free to suggest new chords and variations by submitting a support ticket — we're always looking to expand the library! Also you can share your custom Chord Profiles!

Yes! JazzPianoLab includes a feature-limited Score Editor. You can enter notes directly using your mouse or MIDI keyboard, use tools like the Eraser, consolidate rests, tie notes, and adjust time and key signatures on the fly with real-time score reflowing.

Yes! The app includes highly customizable drills for:
  • Notes
  • Intervals
  • Chords & Chord Inversions
  • Chord Progressions
    You can choose the exact chords or progressions, the key(s), and how the keys change (e.g., randomly or by interval). The practice engine even allows you to clone scenarios and override settings like tempo, repeat counts and many more.

Yes! Create training sessions that play intervals, chords, scales, or chord progressions. You’ll hear the sound and have to identify and play it correctly on your MIDI keyboard. You can practice in Automatic mode for continuous flow, or use Wait for Key Pressed mode to advance at your own pace, complete with visual keyboard hints if you get stuck.

Yes! The built-in metronome supports:
  • Custom tempo & sounds (frequency)
  • Time signature (including odd meters)
  • Pre-count measures & smart muting before downbeats

Sure! You can record and play your composition inside the application. Then you can export it as a MIDI file for use in your DAW or other music software.

Yes, JazzPianoLab is built around MIDI keyboard\synthesizer support. You’ll get the best experience this way.

You can use your favorite VST3 Instrument Libraries in JazzPianoLab as your sound source. VST3 Logo

Yes, though with limitations. We strongly recommend using a MIDI keyboard or synthesizer for the full experience.

  • Windows Users: 64-bit Windows 10 or higher
  • Mac Users: macOS 10.12 or higher (Universal build for Intel and Apple Silicon)
  • Memory: 8 GB RAM
  • CPU: 4 or more CPU cores
  • Storage: 1 GB hard disk space
  • Audio Hardware: OS compatible audio hardware (ASIO or CoreAudio)
  • Display: 1280 x 800 minimum resolution
  • Internet: required for activation and usage

Note: If you plan to use VST3 Libraries, please check the instrument's own system requirements.

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Support

If you're a registered user, you can submit a support ticket from your dashboard to get help directly from our team. For feature suggestions or general feedback, tickets are the best way to reach us.

Absolutely! We love hearing from our users. While we prioritize features based on community interest, we also consider JazzPianoLab’s long-term vision and available development resources when planning new updates.

Yes! Join to receive updates, tips, and early access to new features.

Yes! We have a comprehensive Reference Guide that covers all features and settings in detail. It includes step-by-step instructions for play modes and configurable settings to help you get the most out of JazzPianoLab.

Still have questions?

If you didn't find the answer you were looking for, please check our Reference Guide for detailed instructions. If you still need help, submit a support ticket from your dashboard and our team will get back to you as soon as possible.